Privacy Policy

The controller of your data is [FULL LEGAL NAME], a [LEGAL FORM] entity incorporated in [JURISDICTION], with address at [ADDRESS] and a privacy contact email at [PRIVACY EMAIL].

Where we operate through a local entity in your country, it may act as joint controller for the data collected in that jurisdiction.

Data you provide directly: name, email, phone, country, the content of your messages and, for donations, the amount, frequency and the data needed to acknowledge your contribution. We do NOT collect or store your card data (see section 5).

Data collected automatically as you browse: IP address, device and browser type, pages visited and usage data, through cookies and analytics tools (see section 6).

Third-party data: information we receive from payment platforms, social networks or partners when you interact with us through them.

Images, testimonies and stories of the people, families and communities that take part in our programs (see section 8).

To process and follow up on your donations and acknowledge your contribution; respond to your inquiries and manage contact requests; manage volunteer applications; send you communications and impact reports when you authorize them; analyze and improve the site; prevent fraud and abuse; and comply with legal, accounting and tax obligations.

Several of these purposes may apply at the same time to the same data.

We process your data on the basis of: your consent (for example, for communications); the performance of the relationship you begin with us (processing a donation or an application); compliance with legal obligations; and our legitimate interest in sustaining and improving our work, provided your rights do not override it.

If you reside in the European Union, the United Kingdom or another jurisdiction with specific regulations (for example, LGPD in Brazil), the bases and safeguards required by that regulation also apply.

Donations are processed through external payment gateways ([Stripe, PayPal, Mercado Pago]). Your card data is transmitted encrypted directly to the gateway in accordance with the PCI-DSS standard and is NOT stored on our servers.

We keep only the data needed to recognize your donation (amount, currency, frequency, a transaction identifier and your contact details). The gateway's processing of your data is governed by its own privacy policy.

We use cookies and similar technologies for the operation of the site and for analytics (Google Analytics 4 and Microsoft Clarity), which help us understand how the site is used and improve it.

By continuing to use the site you accept the use of these analytics cookies. You can disable them at any time: by configuring your browser to block or delete cookies, installing the Google Analytics opt-out add-on, or through each tool's opt-out options.

If you access the site from the European Union or another jurisdiction that requires prior consent, we will honor the applicable opt-out signals. [Review the consent mechanism for EU traffic.]

We do not sell your personal data. We may share it with: service providers acting on our behalf under contract (payment gateways, email, hosting, analytics); authorities where the law requires it; and strategic partners only with your consent.

We require these third parties to protect your data and use it only for the agreed purposes.

We tell stories of transformation with dignity. We publish photographs, videos and testimonies of people, families and communities only with their informed consent; in the case of minors, with the consent of their mother, father or legal guardian.

We never use images that provoke pity, nor do we expose data that could put people at risk. If you appear in an image or story and want us to remove it, write to us at [PRIVACY EMAIL] and we will handle your request.

You may request access to, rectification, erasure, portability, restriction of or objection to the processing of your data, as well as withdraw your consent and lodge a complaint with the competent supervisory authority.

To exercise them, write to us at [PRIVACY EMAIL]. We may verify your identity before responding and will handle your request within the timeframes set by applicable law.

We keep your data only for as long as necessary for the purposes described and to comply with legal, accounting and tax obligations, after which we securely delete or anonymize it.

We apply reasonable technical and organizational measures to protect your data, including encryption in transit. However, no method of transmission over the internet or of storage is 100% secure, so we cannot guarantee absolute security.

The site is not directed at children under 13 and we do not knowingly collect their data. To donate or apply you must be of legal age ([MINIMUM AGE]) or have the consent of your legal guardian. If you believe a minor has provided us with data, write to us and we will delete it.

As we operate in Latin America and the United States, your data may be processed and stored in countries other than your own, whose laws may differ from those of your country of residence. Where the law requires it, we apply appropriate safeguards (such as standard contractual clauses), available on request.

Our site may link to third-party sites and services (including the payment gateways). We are not responsible for their privacy practices; we recommend reviewing their policies.

We may update this policy. We will publish the current version on this page with its last-updated date; material changes will be communicated through appropriate means.

For any matter related to this policy or your data, write to us at [PRIVACY EMAIL] or at [ADDRESS]. Data officer: [NAME OR ROLE OF THE OFFICER OR DPO].